Professional profile

Twenty years keeping critical systems online

I'm a Managed Services Coordinator with over 15 years of hands-on experience keeping mission-critical systems online — from virtualization and storage to hybrid cloud and full-scale data center operations.

My work spans the full lifecycle: risk analysis, architecture design, process automation, and continuous cost and performance optimization — with open-source technologies and hybrid cloud at the core.

Today I coordinate managed services delivery, pairing that engineering background with SLA governance, service management and customer relationships in enterprise environments.

Mindset

How I work

I thrive on real, complex problems — especially where systems must run reliably, predictably and securely. High-stakes environments push me to think long-term and stay accountable for business impact, not just uptime.

My mindset is analytical and results-driven. Strong architectures come from balance — simplicity, resilience and efficiency — with automation and standardization as the foundation, not an afterthought. I care more about solid engineering than chasing trends.

Collaboration and clear communication drive how I work. I act as a trusted technical partner, translating complex requirements into solutions people can actually run and maintain — leading by example rather than by authority.

I stay close to industry shifts and evaluate new tools critically before adopting them, applying innovation in a pragmatic, low-risk way. My north star: help organizations operate with confidence and grow securely.

Across my career I've directly influenced decisions on availability, security and cost — helping turn infrastructure from a support function into a strategic differentiator for the business.

I bring hands-on experience with resilient, scalable architectures across on-premises, hybrid and distributed environments, with a constant focus on reducing operational risk while improving performance and compliance.

Looking ahead, I want to keep applying this expertise where it matters most: strengthening the critical infrastructure that organizations — and the people who depend on them — can truly rely on.

Career snapshot

15+

Years in infrastructure

50+

Projects delivered

10K+

Users served (UC platform)

99.99%

Availability sustained

Platforms supported

Linux Proxmox VE VMware vSphere KVM Ceph Kubernetes

Professional trajectory

From the field to enterprise service leadership

Twenty years of progression through hands-on operations, mission-critical engineering, and now managed services coordination.

Managed Services Coordinator

2023 — Present

Newfront

Previously: Cloud & Infrastructure Solutions Specialist

Coordinate managed services delivery for enterprise customers, owning SLA compliance, escalation paths and operational governance.
Architected and operate highly available Proxmox and Ceph clusters sustaining 99.99% uptime in production environments.
Designed multi-datacenter disaster recovery and business continuity plans with automated failover and tight RTO/RPO targets.
Standardized deployments through Ansible-driven Infrastructure as Code, cutting manual operational work by 70%+.
Designed segmented, Zero Trust network architectures for regulated enterprise environments.
Unified monitoring, logging and security tooling into full observability with proactive detection and compliance reporting.
Mentor engineers and set infrastructure standards, documentation and operational best practices across the team.
Partner directly with customers and stakeholders to turn business needs into robust cloud and on-premises solutions.
Reduced infrastructure and licensing costs through strategic open-source adoption, with no compromise on enterprise reliability.

IT Infrastructure Sergeant · Senior Infrastructure Specialist

2016 — 2023

Brazilian Air Force (FAB)

Operated mission-critical data center infrastructure supporting national defense, aeronautical research and strategic military operations.
Designed and maintained large-scale virtualization environments on VMware vSphere and KVM under strict availability and security compliance.
Implemented a highly available VoIP and unified communications infrastructure serving more than 10,000 users.
Executed disaster recovery and business continuity plans with annual failover and resilience testing to military standards.
Led a multidisciplinary team of systems administrators and network engineers across daily operations and incident response.
Served as official instructor for the DA/COM (Data Communications) course at ICEA, training personnel in advanced networking and critical infrastructure.
Standardized IT procedures, documentation and operational best practices across multiple military units.
Maintained a record of zero critical infrastructure incidents across seven consecutive years of operation.

Military rank equivalent to U.S. E-4 (Senior Airman / Specialist), with a strong technical and operational focus.

Senior Support Analyst (N3) · Infrastructure & Telecom Specialist

2011 — 2016

Ávato / Brasil TecPar

Final escalation point (N3) for critical enterprise incidents involving servers, networks and service availability.
Progressed from field telecom operations through N1–N3 support to senior responsibility for complex Linux and network infrastructure.
Administered enterprise Linux environments: services, performance tuning, troubleshooting and security hardening.
Built monitoring and observability with Zabbix and Nagios, plus security detection with Wazuh.
Developed automation in Python and PHP, cutting incident response time and manual intervention.
Implemented backup, disaster recovery and data protection strategies aligned to customer SLAs.
Delivered technical training and mentorship to junior and mid-level support teams.

IT Support Technician · Field Services

2008 — 2011

CS Computadores

Hardware diagnostics, repair and operating system deployment for desktops and notebooks.
On-site support for residential clients and educational institutions, including full computer lab standardization.
Built a foundation in customer service, structured troubleshooting and field IT operations.

Electronic Voting Systems Technician

2006 — 2007

Probank S/A — Electoral Court, Santa Maria (RS)

Certified technician maintaining and validating electronic voting machines for official election processes.
Operated under strict procedures, security controls and compliance requirements with zero tolerance for failure.

Core specializations

Where I go deep

Nine areas where I hold end-to-end responsibility — architecture, implementation and ongoing operation.

Virtualization & Software-Defined Infrastructure

Enterprise expertise in Proxmox VE, Ceph Storage, VMware vSphere and KVM — designing scalable, fault-tolerant virtualization and software-defined storage for mission-critical environments.

High Availability & Disaster Recovery

Architecture and implementation of highly available, multi-site platforms with automated failover, geo-replication and recovery strategies aligned to strict SLA, RTO and RPO objectives.

Infrastructure Automation & IaC

Automation with Ansible, Terraform and Python, applying Infrastructure-as-Code practices to standardize deployments, reduce operational risk and accelerate delivery.

Monitoring, Observability & Reliability

Design and operation of enterprise observability platforms with Prometheus, Grafana, Zabbix, ELK and Graylog — proactive monitoring, performance analytics and rapid incident response.

Security, Zero Trust & Compliance

Security-by-design architectures including Zero Trust networking, system hardening, identity and access controls, and continuous security monitoring with Wazuh for regulated environments.

Containers & Cloud-Native Platforms

Design and operation of Kubernetes and Docker environments, integrating containerized workloads with on-premises and hybrid cloud infrastructure.

Linux Systems Engineering & Performance

Deep expertise in enterprise Linux (Red Hat, Debian): kernel tuning, performance optimization, high-availability clustering and mission-critical operations at scale.

Data Center Networking & Storage Fabric

High-performance data center networks for storage and virtualization workloads — low-latency architectures, Ceph networking, traffic segmentation and resilient multi-site connectivity.

Managed Services & IT Service Management

ITIL-aligned service delivery: SLA governance, incident and change management, escalation ownership, documentation standards and continuous operational improvement.

Credentials

Certifications & training

Formal certification, vendor training and ongoing academic work.

Certified Fortinet NSE 3 Network security concepts and Fortinet security solutions.

Vendor training Proxmox VE Training Virtualization, high availability and software-defined infrastructure.

Vendor training Acronis Backup Training Enterprise backup, cyber protection and disaster recovery.

In progress LPIC-1 Linux system administration and open-source infrastructure.

Planned Cisco CCNA → CCNP Enterprise networking, routing, switching and infrastructure design.

Education

2025 — Present

Bachelor's Degree in DevOps

Anhanguera University

2007 — 2009

Technical Degree in Information Technology